What information might we collect about you?
When you interact with us in the different ways described below, we may ask you for the following information:
1. personal and contact details (for example your name, email address, date of birth, gender and your choice of language with which you wish to interact with us);
2. personal and contact details you give us when subscribing to receive emails, newsletters or marketing information from us;
3. during pre-employment vetting we will request details from you including, your name, your work history, qualifications, contact details (such as email, telephone number
and home address), your right to work documents, details required for equality and discrimination legislation checks and your personal preferences, choices and requirements specific to particular requests or services;
4. details of your education, employment history, bank details and national insurance number, references, right to work and other information you tell us about yourself (eg the information contained within your CV);
6. your IP address;
information from social media activity (such as likes, shares and tweets) when you interact with us on social media;
7. information you provide if you report a problem with our website or service;
8. additional information which you provide voluntarily and/or which we may ask from you to better understand you and your interests.
We may also collect sensitive Personal Information about you (including details of your physical or mental health, racial or ethnic origin, criminal allegations or offences, trade union membership and/or other sensitive Personal Information that you may choose to provide to us voluntarily from time to time.
How, when and why do we collect your Personal Information?
We may collect your Personal Information when you apply for a role through us (or otherwise contact us from time to time) by:
1. responding to an advert on a job board or other website;
2. by directly contacting our business;
3. by filling in an application form;
4. when you speak to one of our staff by telephone; or an agency or organisation passes your details to us
Why do we collect your Personal Information?
We collect and use your Personal Information because it is necessary to obtain certain details including Personal Information from you as it is in our legitimate interests in the course of operating our business, including:
1. responding to your queries;
2. services and/or information to you;
3. transmitting Personal Information between our offices or functions for internal administrative purposes;
4. hosting and maintaining our websites;
5. ensuring network and information security; and/or
6. carrying out direct marketing.
However, we will only collect, use and handle your Personal Information when:
1. it is necessary for our legitimate interests in connection with carrying out our business, so long as, in each case, these interests are in line with applicable law and your legal rights;
2. and/or where you have agreed;
3. and/or where this is necessary for legal obligations which apply to us.
How we use the Personal Information that you provide to us
We undertake the following processing of your Personal Information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide to you. Where we have not entered into a contract with you, we may also carry out this processing because in that pre-contractual stage where we consider it is necessary in our legitimate business interests to deal with requests, enquiries or comments you have made to us.
We undertake the following processing of your Personal Information with your consent:
Marketing – where legally permitted to do so where you have provided us with your contact details and have agreed to be contacted for marketing purposes, we may contact you by telephone or by post for marketing purposes relating to our services, our website, and/or to research opinion on proposed business developments. Your agreement to the use of your Personal Information for these purposes is optional (see Marketing Opt-out below).
Marketing Opt-Out – you are entitled to opt-out from receipt of marketing communication at any time and free of charge here or by using the “unsubscribe” option included in any marketing e-mail or other marketing material received from us.
How and when do we share information with third parties?
Some services that we provide require the involvement of third parties. We have carefully selected these third parties and taken steps to ensure that your Personal Information is adequately protected. The third parties may include our clients, suppliers of IT services, pay-rolling services or vetting services.
Where we employ third party companies or individuals to process Personal Information provided by us on our behalf for business functions, including (without limitation) IT support, hosting our data on cloud platforms, legal, accounting, audit, consulting and other professional service providers, and providers of other services related to our business.
Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, and, accordingly, your Personal Information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services.
We will have in place an agreement with our service providers which will restrict how they are able to process your Personal Information.
International Transfers of your Personal Information
1. where the transfer that is to a place is regarded by the European Commission as providing adequate protection for your Personal Information; or where we have put in place appropriate safeguards, for example by using a contract for the transfer which contains specific data protection provisions that have been adopted by the European Commission or a relevant data protection authority; or
2. where you have consented to it, or there is another legal basis to allow us to make the transfer.
Sharing with other third parties
We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.
How long do we store Personal Information for?
Security and Confidentiality
We employ appropriate security measures to help protect your Personal Information and guard against access by unauthorised persons. Information storage is on secure computers in a secure environment, or in secure, locked storage in the case of hard copy information. The information is encrypted wherever possible and we undergo periodic reviews of our security policies and procedures to ensure that our systems is secure and protected. However, the transmission of information via the Internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third party websites such as job boards.
You may withdraw your consent to receiving marketing at any time here. It is important to us that you are in control of your own information. As a result, we offer the following controls:
a) You may request access to or copies of the Personal Information that we hold about you. If you would like to exercise this right, please contact us at email@example.com or the address below. If your request is made after 01 September 2018, we may charge you a fee of £10 for such access, and in some circumstances more for the provision of copies;
b) If you believe that any information we have about you is incorrect or incomplete, please contact us firstname.lastname@example.org as soon as possible. We will take steps to seek to correct or update any information if we are satisfied that the information we hold is inaccurate. You may request that we restrict our processing;
c) You may request that your Personal Information be deleted, where it is no longer necessary for the purposes for which it is being processed and provided there is no other lawful basis for which we may continue to process such information;
To the extent we are processing your Personal Information to meet our legitimate interests (as set out above), you may object to the processing of your Personal Information by us. If we are unable to demonstrate our legitimate grounds for that processing, we will no longer process your Personal Information for those purposes;
d) You may object to our processing as set out above;
e) You may withdraw any consent given to processing; or
f). Where we are processing your Personal Information automatically for the purposes of performing our contract with you, you may have the right to request that the Personal Information we hold about you be transferred to a third-party data controller;
g) Where we may undertake automated decision making we will request your explicit consent if the decision-making is not authorised by law or necessity for the performance of a contract.
h) You may also request that we restrict the processing of your data to that to which you have consented or for the establishment, exercise or defence of legal claims or the protection of the rights of another person, whilst we verify your data as set out above; pending verification of our legitimate grounds as also set out above; or if the processing is unlawful or no longer necessary, but you wish us to retain your data for the purposes of establishing, exercising or defending legal claims.
If you are unhappy with the way that we have handled your Personal Information, you can make a complaint to the Information Commissioners Office (ICO) which is the UK authority responsible for data protection. Contact details are available online.